Refund & Cancellation Policy

Last Updated: October 26, 2026

1. Overview

At [Your Business Name], we want every guest to enjoy a smooth and memorable snorkeling and sightseeing experience in Cabo San Lucas, Mexico.

This Refund & Cancellation Policy explains the conditions for cancelling a reservation, requesting a refund, or rescheduling a tour.

2. Customer Cancellations

If you need to cancel your booking, please contact us as soon as possible at erankayak@gmail.com.

Please include your booking confirmation number, name, and scheduled tour date so we can locate your reservation.

Any applicable cancellation deadlines, charges, and refund eligibility should be confirmed at the time of booking. We will communicate the applicable terms before finalizing your reservation.

3. Refund Eligibility

Refund requests will be reviewed according to the cancellation terms provided with your booking.

If a refund is approved, it will be processed through the original payment method where possible. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

Any non-refundable fees, if applicable, will be disclosed before booking where required by law.

4. Tour Cancellations by the Operator

Tours may occasionally be cancelled or modified due to unsafe weather, sea conditions, operational issues, or other circumstances beyond our reasonable control.

If we cancel a tour, we will contact affected customers and explain the available options, which may include rescheduling or a refund, as applicable to the circumstances and applicable law.

5. Rescheduling Requests

If you wish to change your tour date or departure time, please email us at erankayak@gmail.com.

Rescheduling requests are subject to availability and confirmation by our team. Please do not assume a booking has been changed until you receive written confirmation.

6. Late Arrivals and Missed Tours

Guests are responsible for arriving at the designated departure location at the time stated in their booking confirmation.

Late arrivals or missed departures may affect eligibility for a refund or rescheduling. Please contact us promptly if an unexpected delay occurs. The applicable outcome will depend on the booking terms and circumstances.

7. How to Request a Refund

To submit a cancellation or refund request, email:

Email: erankayak@gmail.com

Please provide:

  • Your full name

  • Booking confirmation number

  • Scheduled tour date

  • Reason for your request

Our team will review your request and respond with the applicable next steps.

8. Consumer Rights

Nothing in this policy is intended to limit any consumer rights or legal protections that cannot be excluded under applicable law.

9. Policy Updates

We may update this Refund & Cancellation Policy when necessary. Any changes will be published on this page with an updated revision date.

10. Contact Us

For questions about cancellations, refunds, or rescheduling, please contact us.

Email: erankayak@gmail.com
Location: Cabo San Lucas, Mexico